Shipping Information

Shipping Information

Shipping Information

At Linda & Co Designer Jewellers, we want your new piece to arrive safely, quickly and beautifully presented. Below you’ll find everything you need to know about our shipping options, delivery times and how we look after your order in transit.


Australian Shipping

Standard Shipping

  • Carrier: Australia Post Parcel / Trusted Courier Partners

  • Cost:

    • Free standard shipping on orders over $199.00 within Australia

    • Express rate $25.95Ā for orders under $199.00

  • Delivery Timeframe:

    • Metro areas: approx. [2–5 business days] after dispatch

    • Regional & remote areas: approx. [5–7 business days] after dispatch

Express Shipping

  • Cost: Flat rate $25.95

  • Delivery Timeframe:

    • Metro areas: approx. [1–3 business days] after dispatch

    • Regional & remote areas: approx. [2–5 business days] after dispatch

Please note: All timeframes are estimates only and can be affected by carrier delays, public holidays and peak trading periods.


Click & Collect (N/ A)

Prefer to pick up your item in person? Not Available Currently

Please purchase directly from any Linda & Co boutiques.


Processing & Dispatch Times

  • Orders are typically processed within 2-3 business days].

  • Custom pieces, resizing and special orders may require additional time.

If your item is made-to-order, on backorder or requires resizing, we will contact you with an estimated timeframe.


Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number, and

  • A link to track your parcel online.

You can also contact our customer service team on [1800 577 570] or via our online chatĀ if you need assistance with tracking.


Insurance & Signature on Delivery

Because we’re sending valuable items, we take shipping security seriously.

  • All orders are sent with tracking.

  • Insurance In-Transit cover is additional add-on if required by purchaser.
  • Signature on delivery is required for most orders to ensure your parcel is received safely.

  • If you request Authority to Leave (ATL), the parcel may be left at your premises without a signature and you accept responsibility for any loss, theft or damage after delivery is confirmed.

For high-value items, we may:

  • Use additional insurance, and/or

  • Use a premium courier service for extra security.


PO Boxes & Parcel Lockers

  • Standard Australia Post deliveries can be sent to PO Boxes and Parcel Lockers.

  • Some express or courier services may require a residential or business street address. If this is the case, we will contact you to confirm details.


International Shipping

At this time, Linda & Co we offer international shipping to selected countries.. For any special requests regarding overseas delivery, please contact our team and we’ll do our best to assist.

We offer international shipping to selected countries.

  • Cost: Calculated at checkout based on destination and parcel size.

  • Delivery timeframe: Usually [7–21 business days], depending on destination and service selected.

  • Please note that customs duties, taxes and import fees are the responsibility of the recipient and are not included in our prices or shipping fees.


Delivery Delays

We always aim to dispatch and deliver your order within the estimated timeframes. However, delays can occur due to:

  • Carrier or network issues

  • Extreme weather events

  • Public holidays or peak periods (e.g. Christmas, Valentine’s Day, Mother’s Day)

If your parcel is significantly delayed, please contact us with your order number and tracking details so we can follow up with the carrier.


Lost or Damaged Parcels

Damaged on Arrival

If your parcel arrives damaged:

  1. Take clear photos of the outer packaging and the item.

  2. Contact us within [48 hours] of delivery with your order number and photos.

  3. Our team will work with you and the carrier to resolve the issue as quickly as possible.

Lost Parcels

If tracking shows your parcel as delivered but you have not received it, or if your parcel appears to be lost in transit, please contact us if you have applied for insurance to start the claim.
We will lodge an investigation with the carrier and keep you updated.
Resolutions will depend on the outcome of the carrier’s investigation and the delivery option selected (e.g. with or without signature / ATL).


Pre-Orders & Special Orders

Some items, especially custom pieces, special orders and ring resizes, may require additional time before dispatch.
Estimated timeframes will be shown on the product page or confirmed by our team. Your order will be shipped as soon as your piece is complete and has passed our quality checks.


Need More Help?

If you have any questions about shipping, delivery or tracking, please contact our customer service team:

  • Phone: [1800 577 570]

  • Chat Online

  • Or via our Contact Us page.

We’re here to ensure your Linda & Co experience is seamless from our boutique to your doorstep.